When Wizu is installed in Intercom, surveys that are Intercom Enabled are made available in the Intercom Conversation pane

Survey's must be configured for intercom ...

and also published in Wizu. For more information see related article Configure Wizu surveys for Intercom

Typical use cases include:

  • post support detailed surveys

  • churn reason

  • customer health requests

  • pulse surveys (NPS, CES, CSAT)

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